1. Eligibility for Returns & Exchanges
We accept returns or exchanges only if:
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You received a wrong product
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You received a damaged or defective item
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You received an incomplete order
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You notify us within 24–48 hours of receiving your parcel
To be eligible, the item must be:
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Unused
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In original packaging
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In the same condition as delivered
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
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Beauty products (lip tints, lip glosses, cheek tints, cosmetics)
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Personal care items
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Used accessories
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Intimate items
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Clearance, sale, or discounted items
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Items damaged due to misuse or mishandling by the customer
3. Return Process
If your product meets the eligibility criteria, please follow these steps:
Step 1: Contact Us
Send us a message within 24–48 hours at:
📧 bloomishinfo@gmail.com
📞 0333-3380254
Include:
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Order number
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Product name
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Pictures + video of the issue
Step 2: Verification
Our team will review the evidence and confirm if the return or exchange is approved.
Step 3: Send the Item Back
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Customer may need to return the product via courier (in some cases).
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Return shipping charges may apply unless the mistake is from our side.
Step 4: Replacement / Refund
Once the item is inspected:
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Replacement: Sent within 2–5 working days (subject to stock availability)
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Refund: Processed only if a replacement is not possible
4. Refund Method
Refunds are provided in the following forms:
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Store Credit / Voucher (default & fastest)
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Bank Transfer / Easypaisa / JazzCash (in special approved cases)
Refund time: 3–7 working days after approval.
Cash on Delivery (COD) shipping charges are non-refundable.
5. Order Cancellation Policy
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Orders can be canceled before dispatch only.
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Once shipped, the order cannot be canceled.
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Customers who repeatedly refuse COD parcels may be restricted from placing future orders.
6. Damaged Product on Arrival
If your parcel arrives damaged:
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Take clear photos and an unboxing video.
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Contact us within 24–48 hours.
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We will arrange an exchange or other suitable solution.
7. Wrong or Missing Items
If you receive an incorrect item or something is missing:
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Report within 24–48 hours
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Provide pictures + video
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We will send the correct item at no additional cost
8. Late or Missing Refunds
If you haven’t received your refund:
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Recheck your bank or mobile wallet
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Contact your payment provider
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If the issue remains, contact us:
📧 bloomishinfo@gmail.com
📞 0333-3380254
9. Contact Information
For returns, exchanges, or refund questions, reach out to us:
📧 Email: bloomishinfo@gmail.com
📞 Phone: 0333-3380254
🌐 Website: bloomish.shop